We live in a world where for many people their wireless devices have become extensions of their bodies, as well as constant companions. To say that wireless devices are playing an essential function is an understatement. The societal dependence of wireless devices is immense.

There are so many issues associated with wireless devices that the average person does not think about. These issues extend far beyond basic functionality or physical breakage. When a phone or tablet breaks, repair quality goes well beyond restoring basic functionality, and has to deal with issues, such as data security, safety, and customer trust. This is where WISE Certification comes into play. WISE Certification stands for Wireless Industry Service Excellence. It is an industry-driven standard that sets consistent expectations for technicians and service centers performing wireless device repairs.  It was developed by the wireless industry itself, through collaboration among wireless carriers, device manufacturers, insurers, independent repair providers, and leaders in reverse logistics.

When a mobile device is being repaired, much more is involved than mere technical expertise. It is important to account for the consumer data is handles securely, It is also important to ensure device integrity and performance. The electronic waste that is created in the process of repairing should be handled responsibly. And the customer must receive an overall consistent and trustworthy experience.

Overall, WISE Certification provides a uniform standard that signals to customers and partners that a service provider meets industry-accepted best practices.  It helps reduce uncertainty, promotes quality service, and fosters confidence in after-sales support.

WISE Certification is based on the WISE standard that was created by the wireless industry itself, rather than a single vendor. In fact, CTIA (Cellular Telecommunications Industry Association) developed and administers the WISE (Wireless Industry Service Excellence) Certification Programs. As an association, CTIA represents the wireless industry. The WISE Certification Program was developed in close collaboration with a broad range of industry players, which includes device manufacturers (OEMs), carriers, and repair companies. Their objective was to set standards for high-quality wireless device repair and service.  The goal of the WISE Certification Program is to build consumer trust by ensuring technicians and service providers meet industry-recognized quality benchmarks.

WISE Certification heled establish consistent, high-quality standards for device repair in order to help consumers identify qualified and reliable repair services. It also gives skilled technicians and providers a way to stand out in the market. The collaborative origin of WISE Certification ensures that the standard reflects real industry needs and practical service requirements, backed by leading ecosystem participants.  This has ensured a high level of buy-in from industry practitioners.

When an organization attains WISE Certification, it reflects both the organization’s and technician’s commitment to delivering high-quality, consistent, and professional wireless device repair services.  Since the inception of the WISE Certification Program, there are now more than 3,000 WISE-Certified locations and over 18,000 certified technicians. The WISE Certification Program has gained traction across North America and beyond.

Reach to our IBEC experts today to guide your organization to achieve WISE Certification!